Payment: YMCA provides a secure website for registration and payments. In addition, the Y does not store your credit card information or bank account information on our website. In order to complete a transaction, credit card and/or bank information will need to be entered each time you register for a program or membership.
Privacy: The YMCA of the Greater Tri-Cities is committed to providing the highest level of security to members and program participants. The Y has established and maintains reasonable security procedures to protect the confidentiality, security and integrity of your personally identifiable information, including the use of secure socket layer (SSL) and encryption methods. We regularly evaluate our data collection, storage and processing practices and security to guard against unauthorized access to our systems. YMCA does not sell personal information and all confidential information, including both digital content & hard copies, is kept secure.
Sharing of Information: The YMCA will never sell or rent your personal information to third parties for their use without your consent. We may disclose your personal information to courts, law enforcement or legal authorities when such disclosure is necessary or advisable under subpoena, court order, legal action, or to ensure the safety and/or legal rights of persons or property related to the YMCA.
Email: YMCA collects email addresses to communicate electronically with members and participants. If you do not wish to receive email communications from the YMCA, choose the “unsubscribe” option when you receive your first email.
Refund Policies: Refunds are given in the manner in which they were paid, and to the account of fee origination. We cannot issue refunds to anyone but the person that registered. For Credit card refunds the YMCA processes refunds to the credit card used at time of purchase upon receiving your request in writing as per our refund policy. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Program registration fees and deposits are non-refundable. Full refunds are given only when the program is canceled. Once any program begins, refunds are not available. Program fees will only be granted if requested prior to the start of the program. Camp fees can be refunded if requested three business days before the start of the week of camp. Camp deposits are not refundable.
Youth Sports/Other Events & Activities
Refunds will be granted up to the first week of practice, less a processing fee of $5.00. If you choose the YMCA may issue you a letter of credit which can be used towards another YMCA sport.
For other programs and events a refund can be granted if requested before the event or activity, less a $5.00 processing fee.
Membership fees are not refundable.
The security policy stated herein does not apply to any third-party content or web sites linked to/from www.ymcatricities.org. Always be cautious when submitting personal information online. Youth under 18 years of age should not give out any personal information without parental permission.
Stay informed of what is happening at our YMCA and community as well as letting you know of upcoming events.
The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.